Last updated: 25 th Jan, 2026

At BRANDVOICE PACK PRIVATE LIMITED , we supply both customised packaging products such as paper bags, stickers, and customised packaging tapes, as well as Swiggy tapes and other standard/non-customised products.

This policy defines the applicable terms for order cancellations, returns, RTO shipments, and refunds. By placing an order on brandvoicepack.com, the customer agrees to the terms mentioned below.

1. Order Confirmation & Acceptance

All orders are considered confirmed once payment has been successfully completed.

By placing an order on brandvoicepack.com, you acknowledge and agree to this Cancellation, Return & Refund Policy.

2. Cancellation Policy

Customised Products

Customised products include products manufactured, printed, or processed according to customer-specific artwork, specifications, branding, size, quantity, or other requirements.

  • A customised order may be cancelled only before it has been processed or production has started.

  • Once the customised order has been processed or moved into production, no cancellation or refund will be permitted.

  • Orders cannot be cancelled after dispatch.

If BrandVoicePack approves a cancellation before processing or production begins, the eligible amount will be refunded, subject to any applicable payment gateway or transaction charges.

Swiggy Tapes / Standard Products

For Swiggy tapes and other non-customised products:

  • Cancellation may be permitted before the shipment is dispatched.

  • Once the material has been dispatched, cancellation cannot normally be processed and the applicable RTO/refund conditions mentioned below will apply.

3. Return Policy

Returns are generally not accepted for customised products, since these products are manufactured specifically according to customer-approved specifications.

A return or replacement request may be considered only in cases such as:

  • Manufacturing defects

  • Incorrect product supplied by BrandVoicePack

  • Material received in a materially damaged condition

Returns will not be accepted for:

  • Change of mind

  • Change in customer requirement after production

  • Design or artwork already approved by the customer

  • Minor colour variations

  • Incorrect information, artwork, spelling, specifications, or details approved/provided by the customer

4. Reporting Defects or Issues

Any manufacturing defect, damage, or incorrect-product claim must be reported within 48 hours of delivery.

Customers should provide:

  • Order ID

  • Description of the issue

  • Clear photographs and/or videos showing the defect or damage

  • Packaging photographs where relevant

Claims reported after 48 hours may not be eligible for refund, replacement, or other resolution.

BrandVoicePack reserves the right to review and verify the claim before approving any refund or replacement.

5. Refund Policy

5.1 Customised Products

No refund will be processed once a customised order has been processed or production has started.

A refund may only be considered where:

  • The cancellation was approved before processing/production began;

  • BrandVoicePack is unable to manufacture or fulfil the order; or

  • A valid manufacturing defect claim has been reviewed and approved by BrandVoicePack.

5.2 Swiggy Tapes – RTO Due to Customer Non-Acceptance / Unavailability

If a shipment containing Swiggy tapes is returned to BrandVoicePack as RTO (Return to Origin) because:

  • The customer refused or did not accept the shipment;

  • The customer was unavailable;

  • Delivery could not be completed due to customer-related reasons; or

  • Repeated delivery attempts were unsuccessful due to customer non-availability,

the refund will be initiated within 4–5 working days after the material has been received back by BrandVoicePack as RTO.

The refund will be processed after deducting the applicable shipping charges.

For Swiggy tapes, the shipping charge considered for refund calculation will be:

₹6.50 per tape + applicable GST

This amount represents the combined forward and return/RTO shipping charges.

Refund Amount = Eligible Order Amount − (₹6.50 × Number of Tapes + applicable GST)

Any other non-refundable payment gateway or transaction charges may also be deducted wherever applicable.

5.3 Shipment Not Dispatched Due to Non-Serviceable Area

If BrandVoicePack is unable to dispatch an order because the customer’s delivery address or PIN code falls under a non-serviceable area, the customer will be eligible for a full refund of the order amount.

The refund will be processed within 4–5 working days after BrandVoicePack confirms that the shipment cannot be serviced.

No shipping deduction will apply where the shipment was never dispatched.

5.4 Orders BrandVoicePack Is Unable to Fulfil

If BrandVoicePack is unable to fulfil an order for operational, inventory, production, logistics, or other internal reasons, the eligible amount will be refunded.

The customer will not be charged shipping costs for a shipment that was not dispatched.

5.5 Refund Method

All approved refunds will generally be:

  • Credited to the original payment method used for placing the order; and

  • Subject to the processing timelines of the customer’s bank, card issuer, UPI provider, payment gateway, or other financial institution after the refund has been initiated by BrandVoicePack.

6. Shipping & Transaction Charges

Shipping, handling, payment gateway, and transaction charges may be non-refundable where those services have already been utilised or incurred.

For Swiggy tape shipments returned as RTO due to customer non-acceptance or customer unavailability, the shipping deduction will be calculated at:

₹6.50 per tape + applicable GST for forward and return shipping combined.

This deduction does not apply where BrandVoicePack was unable to dispatch the shipment because the destination was identified as non-serviceable before dispatch.

7. Pricing, Printing & Colour Disclaimer

For printed and customised products:

  • Minor colour variations may occur due to differences between digital screens and actual printing processes.

  • Colour appearance may also vary depending on the printing substrate, material, ink, lighting, and manufacturing process.

  • Minor variations that are reasonably expected within commercial printing tolerances will not be considered manufacturing defects.

Such variations do not qualify for cancellation, return, replacement, or refund.

8. Customer Responsibility

Customers are responsible for providing accurate information, including:

  • Customer name

  • Mobile number

  • Delivery address

  • PIN code

  • Email address

  • Artwork

  • Design specifications

  • Quantity and product selection

BrandVoicePack will not be responsible for failed deliveries, RTO, printing errors, or other issues caused by incorrect or incomplete information supplied or approved by the customer.

Where an RTO occurs because of customer-related delivery issues, the applicable RTO shipping deductions under this policy will apply.

9. Contact Information

For refund, cancellation, return, or order-support queries, contact:

BrandVoicePack

Email: support@brandvoicepack.com
Website: https://brandvoicepack.com

Please mention your Order ID when contacting support for faster resolution.

10. Policy Updates

BrandVoicePack reserves the right to amend, update, or modify this policy from time to time.

Any changes will become effective once the revised policy is published on brandvoicepack.com.

Orders will generally be governed by the policy applicable at the time the order was placed, unless otherwise required by applicable law.